Beckett Technical Advisory Bulletin on Cleancut Pumps

Beckett recently released the following bulletin regarding Cleancut Pumps (A2EA-6527):

This bulletin advises that Cleancut pumps A2EA-6527 manufactured during months March, April, and May 2016 might present a tightness issue on Inlet/Return ¼-18 NPTF plugs.

In order to identify such pumps, it is necessary to check the date stamped on the top of the body:

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  1. Before starting your burner, confirm the pump is not in the affected date range.
    If the unit is in the date range, follow steps 2 and 3.
  2. Carefully verify the tightness of Inlet/Return plugs.
  3. For any recognized or suspected leak, unscrew plugs and apply pipe sealant, and re-insert them with a fitting torque of 12 to 20 Ft.Lbs.

If you have questions about this bulletin, HVAC Distributors customers can reach out to our Technical Service department at 800.228.4822 x5.

2016 Thanksgiving Holiday Hours

All HVAC Distributors branches will be closed for the Thanksgiving holiday, Thursday, November 24.

The following HVAC Distributors branches will be open on a modified schedule Friday, November 25:

  • Syracuse, Warminster, and Youngwood branches open for pick-up orders 7 AM – 12 PM. Phone numbers and addresses are available here.
  • Web Order Entry orders will be processed for Monday delivery until 12 PM.

Allentown, Aston, Buffalo, Columbia, Chantilly, Harrisburg, Mount Joy, Pittsburgh, Pittston, Rochester, and State College branches will be closed on Friday. However, on call emergency ordering service is available for all branches by calling your local branch or 800.228.4822 and following the auto-attendant prompts.

Warranty, Marketing, Finance, Applications Support and Technical Service Departments will be closed and will respond to inquiries on Monday, November 30.

Delivery service will resume on Monday, November 30.

Thank you for being our customers and enjoy your holiday.

Nest Outdoor Security Camera Now In Stock At HVAC Distributors

HVAC Distributors is now stocking the Nest Cam Outdoor Security Camera (HVAC item #455748), a weather-proof camera that can be installed anywhere on on the exterior of the home.

The Nest home automation system is a simple way to provide value-added services to your customers:

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Nest Outdoor Security Camera
  • Simple installation:  The camera has a magnetic mount kit for simple installation. 
  • 24/7 live video & unlimited streaming: The NEST cam uses an electric continuous power source and provides reliable 130° wide-angle view video in super clear 1080p HD, day and night.
  • 24/7 recording: NEST Aware ensures that the camera is always recording, unlike motion-activated cameras.
  • Includes audio: Your customer can hear what’s going on around the camera and can use the two-way audio feature to communicate to people outside.
  • Check out all of the value-added features on the Nest site.

Like the other Nest accessories (Wi-Fi Video Camera, Protect, and Thermostat), the Nest Cam Outdoor can be managed from anywhere using the NEST app.

The Nest Outdoor Security Camera is in-stock and can be ordered at any of our HVAC Distributors locations, by phone or through Web Order Entry.

 

Rinnai Direct Vent Wall Furnaces Now In Stock At HVAC Distributors

Are your customers looking for a cost-effective heating solution for a particular living space or even their whole home?  HVAC Distributors now stocks Rinnai EnergySaver® Direct Vent Wall Furnaces, with self-adjusting heat that keeps room temperature consistent, from floor to ceiling.

Benefits:

  • Easy and fast installation
  • Mount on or near an exterior wall, and vent directly outside
  • No duct work needed
  • Gas-fired, with choice of Natural Gas or LP
  • Modulating function ensures a closer control of temperature
  • Programmable thermostat is built-in, no added control wiring required

Click here for more information.

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The Rinnai “EX Series” is in-stock and can be ordered at any of our HVAC Distributors locations, by phone or through Web Order Entry.

Economizer Installation Wiring for Residential Package Units

Goodman has recently released Service Bulletin SP-038 Rev. 1 regarding economizer installation wiring for residential package units.  The purpose of this bulletin is to provide instructions for the installation of an economizer on “H” and “M” Series residential package units that do not have a factory installed economizer wiring harness.

Continue reading

Who Determines the Best HVAC Brands?

Would you believe that it’s the installing contractor?

Below are reviews of major heat pump brands, pulled from FurnaceCompare.com, a site that describes itself as “the only comprehensive, unbiased source for air conditioner, boiler, furnace and heat pump data on the web.” It comes up as a top search result for ” reviews” searches related to HVAC products.

The names of the brands have been erased from the detail to help illustrate a couple of points.

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Consumer Reviews from FurnaceCompare.com, retrieved October 26, 2016
  1. All of the brands have more negative reviews than positive ones.
  2. Because of how FurnaceCompare.com uses customer reviews to rank products, a product with fewer reviews will rank more favorably than a similar product with more reviews. If products don’t have a similar number of reviews, the popularity rating is meaningless.closeup
    For example, the #33 and the #22 product have the same 3/5 rating. A greater percentage of customers have reviewed and recommend the #33 product. These are all indicators that the #33 product is probably more popular than the #22.

In a brand comparison article, Brands vs. Brands, author Kelly Burgess makes some key points about what makes a “best” HVAC system:

  1. “Because every house and every installation is unique, there really is no uniform way to compare how well central air conditioners perform in the home. Even user reviews are of limited help as poor performance could be due to poor installation rather than any fault in the equipment.”
  2. Many of the high-rated brands are selective about who is able to install their products, and have policies to ensure the installing technicians are well-trained.

We noted in a previous article that mistakes by installing technicians can drastically reduce the energy efficiency of equipment. As an HVAC professional, how many installation mistakes can you identify in negative reviews of your primary brand?

More importantly, what are you doing to make sure your homeowners have a quality installation, and therefore a quality brand, experience?

You can’t change the reviews (incidentally, a few articles cite that 5% of negative reviews online are written by people who haven’t purchased the product they’re reviewing).

You can control your customer experience to minimize installation errors that may result in a negative review.

When you are a Partner for Success with HVAC Distributors, we help you ensure that your team provides your homeowners with a quality installation experience. We have dedicated training professionals who teach technical classes on the products that we support. Check out the current training that we have available on our training page.

Each of our branch locations is a certified testing facility for NATE & EPA testing.

If you are an HVAC customer, you can request customized training on that page if you have a specific topic that you’d like us to cover with your team.

We also have a business development program that can help you ensure that your front line staff are presenting themselves – and your company – in a professional, knowledgeable manner. Ask your Account Manager for more details.

Daikin Introduces New Ductless Wi-Fi Adapter

Daikin has introduced a new Wi-Fi adapter accessory (BRP072A43) that allows the homeowner to control their Daikin ductless system via their smartphone or tablet. The device is a small box, about the size of a deck of cards, that mounts to the wall next to the indoor unit. It can easily be installed as an add-on to an existing unit at the homeowner’s request.

The “Daikin Comfort Control App” is available for free on Google Play or iTunes, for Android or Apple OS.

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Daikin Comfort Control App
  • Fully programmable (5+2, 5+1+1 and 7 day).
  • Controls multiple Daikin ductless systems in the house, either individually or as a single group
  • Works on most infrared-controlled Daikin units, including the most common wall mount units (15 Series, 19 Series, 20 Series, LV Series, MXS Series, MXL Series)
  • Works with the new floor mount indoor units, which work with the 20 Series, MXS and MXL Series outdoor units

Note: This adapter does not work with slim duct, ceiling cassette, Quaternity or most SkyAir indoor units. For Wi-Fi capability for a Slim Duct unit (LV, MXS or MXL Series) or for the Quaternity Series, the ENVi thermostat (DACA-TS1-1) is Wi-Fi compatible.

The Wi-Fi adapter is in-stock and can be ordered at any of our HVAC Distributors locations, by phone or through Web Order Entry.