Goodman Manufacturing offers a Tubular Upgrade Program, which provides contractors with the option of upgrading homeowners with a non-functional clamshell-type heat exchanger (covered under the terms of the original warranty) to a new Goodman brand furnace featuring a tubular heat exchanger at a discounted price.
Here is how the program works:
Once a dealer verifies the homeowner has a non-functional Goodman clamshell heat exchanger covered under the terms of the original warranty, the installing dealer can provide the homeowner with the option of a new furnace at $150 below the dealer’s purchase price from the distributor. This discount applies only to furnace cost. It is the dealer’s responsibility to negotiate all additional costs with the homeowner including labor, freight, or any other costs associated with the installation, service, repair or operation of the unit.The new furnace will be backed with all standard limited warranties associated with the specific model selected for replacement, including a 10-Year Parts Limited Warranty and a Lifetime Heat Exchanger Limited Warranty. All warranties are available to the original registered owner and his or her spouse provided the unit is installed in an owner-occupied single-family residence and the unit is properly registered online with Goodman within 60 days after the upgraded installation occurs. Online registration is not required in California or Quebec. See www.goodmanmfg.com for complete warranty details.
To qualify, the installing dealer must complete a FURNACE REPLACEMENT PROGRAM AGREEMENT form, disclose the program to the homeowner and provide the homeowner with a completed copy of the FURNACE REPLACEMENT PROGRAM AGREEMENT. The dealer must also retain a copy of the completed form to submit with their warranty claim to their distributor.
Dealer must provide the participating Goodman distributor with:
A. the completed and signed FURNACE REPLACEMENT PROGRAM AGREEMENT form; and
B. the Warranty Claim Form; and
C. The non-functional furnace or rating nameplate.
Then, the dealer will be provided a $150 discount towards a future Goodman serialized equipment purchase by the participating distributor.
This program is only available on qualifying clamshell-type heat exchangers. Following is a list of qualifying & non-qualifying models, based on current claims requested through Goodman Manufacturing:
Maryland Tax Holiday purchases will be honored at our Columbia, MD branch location: 9520 Gerwig Lane, Columbia, MD or for Maryland customers placing & picking up qualifying orders through Web Order Entry.
Please note: HVAC Distributors is a wholesale HVAC company and only sells HVAC equipment to licensed contractors.
Would you believe that it’s the installing contractor?
Below are reviews of major heat pump brands, pulled from FurnaceCompare.com, a site that describes itself as “the only comprehensive, unbiased source for air conditioner, boiler, furnace and heat pump data on the web.” It comes up as a top search result for ” reviews” searches related to HVAC products.
The names of the brands have been erased from the detail to help illustrate a couple of points.
All of the brands have more negative reviews than positive ones.
Because of how FurnaceCompare.com uses customer reviews to rank products, a product with fewer reviews will rank more favorably than a similar product with more reviews. If products don’t have a similar number of reviews, the popularity rating is meaningless.
For example, the #33 and the #22 product have the same 3/5 rating. A greater percentage of customers have reviewed and recommend the #33 product. These are all indicators that the #33 product is probably more popular than the #22.
In a brand comparison article, Brands vs. Brands, author Kelly Burgess makes some key points about what makes a “best” HVAC system:
“Because every house and every installation is unique, there really is no uniform way to compare how well central air conditioners perform in the home. Even user reviews are of limited help as poor performance could be due to poor installation rather than any fault in the equipment.”
Many of the high-rated brands are selective about who is able to install their products, and have policies to ensure the installing technicians are well-trained.
We noted in a previous article that mistakes by installing technicians can drastically reduce the energy efficiency of equipment. As an HVAC professional, how many installation mistakes can you identify in negative reviews of your primary brand?
More importantly, what are you doing to make sure your homeowners have a quality installation, and therefore a quality brand, experience?
You can’t change the reviews (incidentally, a fewarticles cite that 5% of negative reviews online are written by people who haven’t purchased the product they’re reviewing).
You can control your customer experience to minimize installation errors that may result in a negative review.
When you are a Partner for Success with HVAC Distributors, we help you ensure that your team provides your homeowners with a quality installation experience. We have dedicated training professionals who teach technical classes on the products that we support. Check out the current training that we have available on our training page.
If you are an HVAC customer, you can request customized training on that page if you have a specific topic that you’d like us to cover with your team.
We also have a business development program that can help you ensure that your front line staff are presenting themselves – and your company – in a professional, knowledgeable manner. Ask your Account Manager for more details.
For the most up-to-date detail of federal, state and local tax credits, visit dsireusa.org.
Federal Hydronics Tax Credits & Qualifying HVAC Distributors Equipment
Maximum Available Tax Credit
Natural Gas, Propane or Oil Boilers
95% AFUE Rating
Water Heaters (non-solar)
Energy Factor ≥ 2.0Gas, Oil, Propane:
Energy Factor ≥ .82 or
Thermal Efficiency ≥ 90%
In Pennsylvania, Philadelphia Gas Works currently has a Residential & Small Business Equipment Rebate program where homeowners can get a $1,500 rebate on the first installed unit and $800 rebate on any additional units installed on the project (using this Homeowner Rebate Form) when the product(s) installed are natural gas boilers with an AFUE of 94% or more.
Questions about which product is best to offer your homeowners? Contact your account manager or your local branch. You can also get your customer-specific pricing and product availability immediately by logging in to Web Order Entry (registration and HVAC Distributors customer account required).
Federal Tax Credit Exclusions for 2016
The maximum amount an eligible homeowner may receive in federal tax credits for purchasing and installing qualifying products is now 10% of the cost of the improvement, including installation costs, up to $500 (there are per-item limits).
The $500 tax credit amount is reduced by the total amount of residential energy property credits a homeowner has claimed for purchases between 2006 and 2016.