Rinnai is holding online orientations to its new Sensei line. The Sensei has flexible installation options, service improvements over prior models and more. It is also the only tankless product with Amazon Alexa integration.
One of the biggest concerns with installing gas furnaces is ensuring that the gas connections are not a fire hazard. Two common causes of potential fires are lightning strikes (common within the HVAC footprint in Maryland and Pennsylvania) and power surges.
HVAC Distributors stocks Flashshield™ because it offers the highest level of protection against both indirect lightning strikes and electrical system fault current arcs up to 600V. This means that when you use Flashshield, as a certified Gastite installer, you can be confident that you’re providing the highest level of safety for your customers.
Flashshield’s Jacket-Lock™ eliminates exposed stainless steel beyond the nut and creates a reliable metal-to-metal seal to minimize leaks.
It saves time. It installs in about 1/3 the time of rigid pipe.
It reduces job cost. It reduces gas fittings required by about 75%.
It is the safest product you can provide your homeowners. It’s listed to ANSI LC1 and ICC-ES PMG LC 1027 standards, and its multi-layer insulation protects from corrosive elements that may also weaken pipes and cause fire hazards.
Flashshield is available at all HVAC branches and through Web Order Entry. As with most gas piping, it requires certification to purchase. If you need the certification, Gastite has an on-demand online certification course that you can take to be certified within 60 minutes. The certification is also an excellent refresher on general gas piping basics.
Would you believe that it’s the installing contractor?
Below are reviews of major heat pump brands, pulled from FurnaceCompare.com, a site that describes itself as “the only comprehensive, unbiased source for air conditioner, boiler, furnace and heat pump data on the web.” It comes up as a top search result for ” reviews” searches related to HVAC products.
The names of the brands have been erased from the detail to help illustrate a couple of points.
All of the brands have more negative reviews than positive ones.
Because of how FurnaceCompare.com uses customer reviews to rank products, a product with fewer reviews will rank more favorably than a similar product with more reviews. If products don’t have a similar number of reviews, the popularity rating is meaningless.
For example, the #33 and the #22 product have the same 3/5 rating. A greater percentage of customers have reviewed and recommend the #33 product. These are all indicators that the #33 product is probably more popular than the #22.
In a brand comparison article, Brands vs. Brands, author Kelly Burgess makes some key points about what makes a “best” HVAC system:
“Because every house and every installation is unique, there really is no uniform way to compare how well central air conditioners perform in the home. Even user reviews are of limited help as poor performance could be due to poor installation rather than any fault in the equipment.”
Many of the high-rated brands are selective about who is able to install their products, and have policies to ensure the installing technicians are well-trained.
We noted in a previous article that mistakes by installing technicians can drastically reduce the energy efficiency of equipment. As an HVAC professional, how many installation mistakes can you identify in negative reviews of your primary brand?
More importantly, what are you doing to make sure your homeowners have a quality installation, and therefore a quality brand, experience?
You can’t change the reviews (incidentally, a fewarticles cite that 5% of negative reviews online are written by people who haven’t purchased the product they’re reviewing).
You can control your customer experience to minimize installation errors that may result in a negative review.
When you are a Partner for Success with HVAC Distributors, we help you ensure that your team provides your homeowners with a quality installation experience. We have dedicated training professionals who teach technical classes on the products that we support. Check out the current training that we have available on our training page.
If you are an HVAC customer, you can request customized training on that page if you have a specific topic that you’d like us to cover with your team.
We also have a business development program that can help you ensure that your front line staff are presenting themselves – and your company – in a professional, knowledgeable manner. Ask your Account Manager for more details.
According to a 2014 study released by the National Institute of Standards and Technology (NIST), duct leakage can cause a 30% energy penalty. Equipment oversizing and refrigerant undercharging can decrease equipment efficiency by 20%. As ACCA President & CEO Paul T. Stalknecht, noted in a letter to Secretary of Energy Ernest Moniz, multiple installation faults can decrease efficiency by more than 40%.
When you sell a homeowner a system based on higher efficiency, you don’t want to field a call after 30 days where they’re asking where their savings is.
The good news is that you can control how your techs install equipment, and HVAC Distributors can help you.
First, we offer NATE testing at all of our locations, to help your techs get and maintain NATE certification. NATE certification exams are based on real-world knowledge of HVACR systems, and are designed to ensure that technicians are able to properly size and charge equipment and install complete HVAC systems.
Second, we have three full-time technical support people on staff who provide targeted training on key technical “pain points” to help your techs understand the fundamentals of proper installation and maintenance of equipment. Our Technical Training Supervisor, Eric Kravitz, was recently highlighted in NATE Magazine, discussing our flexible training options and revamped training program.
To see our current training classes, NATE/EPA testing dates, or request a custom class for your company, click here.
The Fall 2015 Training Schedule has just been released and we are excited to be offering some new classes this season, including Amana Inverter Training (exclusive to Amana dealers) and Hydronics Essentials…just in time for boiler season! Training from HVAC can help you to obtain the skills and knowledge needed to keep up with the constantly changing technologies in the HVAC world. Plus, most HVAC training classes qualify for NATE credit hours!
Click here to view the full 2015 Fall Training Schedule and register for classes.
The Spring 2015 Training Schedule has just been released and we are excited to be offering some new classes this season! Training from HVAC can help you to obtain the skills and knowledge needed to keep up with the constantly changing technologies in the HVAC world. Click here to view the full 2015 Spring Training Schedule!